Montecristo Forest Green Tourmaline Ring

At the House of Dilys’, we believe your jewellery deserves the same artistry in care as in its creation. Explore our tailored services below, and contact us for personalised assistance.

Complimentary Services

• Perfect Fit Adjustment*: One complimentary resizing within 12 months of purchase.
• Restore the Sparkle: Gentle cleaning to revive your piece’s original brilliance.

*Exclusions apply to intricate designs. Subsequent adjustments available at a fee.

Expert Care & Repairs

Our master craftsmen provide meticulous attention for:

• Clasp/chain repairs
• Gemstone replacement
• Wear-and-tear restoration
• Home collection (available upon request)

Caring for Your Jewels

Preserve your piece's beauty with these tips:

• Store separately in soft pouches to prevent scratches.
• Avoid exposure to perfumes, chlorine, and harsh chemicals.
• Clean gently with a microfiber cloth; for deeper care, visit our studio.
• Remove during activities like swimming or heavy lifting.

Contact us for service details or to arrange a consultation.

Order & Shipping

Delivery Fees:

• Complimentary delivery within Hong Kong.

• Fees for international shipments vary by location and will be calculated at checkout.

Order Confirmation:

Upon placing your order, you will receive an email confirmation with your order number and shipping method. Please ensure your shipping address is accurate, as we cannot redirect packages once dispatched.

Processing & Shipping Times:

• Ready-to-ship items: Processed within 5 business days, with tracking details provided via email.

• Custom pieces: Require up to six weeks for production before shipping, regardless of the selected delivery method.

Returns & Exchanges

General Policy:

All sales are final unless otherwise stated. Due to the bespoke nature of our pieces, customized, engraved, or damaged items cannot be returned.

Exceptions:

Select items may be eligible for returns or exchanges within 7 days of delivery. Contact our team at concierge@houseofdilys.com for assistance.

A Note on Care

At House of Dilys', we prioritize craftsmanship and client satisfaction. For inquiries about sizing, materials, or special requests, please contact us before purchasing to ensure a seamless experience.