All sales at House of Dilys’ are final, as each piece is either one-of-a-kind or meticulously crafted to order. Our utmost priority is ensuring your enduring love and frequent wear of your jewels. Should you have any inquiries regarding sizing, materials, or styling before making your selection, we invite you to contact our Concierge at concierge@houseofdilys.com or connect with us via Instagram. We are delighted to provide additional imagery, detailed videos, or a personal consultation to guide you in your choice.

Without exception. House of Dilys’ works exclusively with natural gemstones, as we hold a profound reverence for the rarity and legacy of Earth’s treasures. Should you wish to learn more about our philosophy on natural gemstones, we welcome you to arrange a private consultation—either in person or via correspondence.

Every House of Dilys’ creation is fashioned in solid 18k gold, unless otherwise noted. In homage to our commitment to sustainability, we prioritize the use of recycled gold wherever possible.

For bespoke commissions, we also offer the options of 14k gold and 925 sterling silver upon request.

For the most precise measurement, we recommend visiting a trusted local jeweler. House of Dilys’ adheres to US sizing standards; should your jeweler use an alternative scale (millimeters, EU, or HK sizing), kindly note this for our records.

Absolutely. House of Dilys’ embraces the art of bespoke craftsmanship. Share your vision with our Concierge at concierge@houseofdilys.com, and we shall respond with guidance and possibilities. Please note that custom commissions require additional time for creation.

Indeed, House of Dilys’ delivers worldwide, contingent upon carrier availability to your destination. Upon order confirmation, we shall verify your address. Should delivery prove unfeasible, your payment will be promptly refunded.

All orders are dispatched via express service, ensuring arrival within 1-2 weeks (excluding handling time).

Ready-to-wear pieces are prepared and shipped within 5 business days, while made-to-order creations require 4–6 weeks for meticulous handcrafting. Production commences only upon full payment receipt.

For expedited requests, kindly contact our Concierge at concierge@houseofdilys.com or +852 2877 9896 during office hours: Monday–Friday, 10 AM–6 PM (HKT).

As an intimate atelier, House of Dilys’ treasures the integrity of handcrafted excellence. Rather than maintaining extensive gold inventory, each piece is thoughtfully produced upon commission—ensuring unparalleled attention to detail. As we grow, we aspire to expand our offerings while preserving the artistry of our craft.

Should your House of Dilys’ creation need restoration, kindly contact our Concierge at concierge@houseofdilys.com (Monday–Friday, 10 AM–6 PM HKT) with details of the piece, the nature of repair, and your original invoice. We shall evaluate and provide a restoration assessment with an estimated quotation.

In the rare instance of a newly acquired piece requiring attention: if the damage stems from a material or craftsmanship imperfection (rather than wear, improper care, or accidental harm), repair charges will be waived.

To preserve the enduring beauty of your jewels, we advise removing them before rest, particularly those adorned with colored gemstones. This simple practice ensures their longevity.

With discretion. While solid 18k gold chains and bracelets may withstand water, sand poses a risk of surface abrasion.

For gem-set or diamond creations, we strongly discourage exposure to chlorinated or saltwater. Chlorine may compromise both gemstones and gold alloys, while cooler temperatures can cause fingers to contract, increasing the likelihood of loss.

• Avoid contact with perfumes, cosmetics, harsh chemicals, and extreme temperatures.
• Store pieces separately in soft pouches or divided compartments to prevent scratches.
• Gentle cleaning: A solution of mild dish soap and warm water, followed by a soft brush, suffices for diamonds and solid gold. Ultrasonic cleaners are not recommended, as they may loosen gemstone settings over time.

For our Hong Kong clientele, House of Dilys’ offers complimentary professional cleaning and inspections at our showroom—simply inform us of your visit.